Terms and Conditions

These Terms and Conditions (“T&Cs”) govern the use of the Trolley & Wagon Hire Service (“Service”) provided by Charity Concierge, a service managed by Child.org and Festival Republic.

By hiring a trolley or wagon, you agree to comply with these Terms and Conditions.

  • Service Hours, Locations and Availability

    The Charity Concierge Trolley & Wagon Hire Service is available during the following hours:

    • Thursday & Friday: 9:00 am - 10:00 pm
    • Saturday: 10:00 am - 2:00 pm
    • Sunday: 10:00 am - 6:00 pm
    • Monday: 7:30 am - 12:00 pm

    Trolleys and wagons can be hired from designated locations in the Family, General, and Boutique car parks on a first-come, first-served basis, subject to availability. You can pre-book wagons for the weekend (please see the Pre-booking section). 

  • Rental Pricing

    • Trolley: £10 per hour or £50 per weekend
    • Wagon: £80 per weekend

  • Security Deposit

    A £130 security deposit is required at the time of rental. This deposit covers potential loss, theft, or damage of the trolley/wagon during the hire period. Upon returning the trolley/wagon, the hire duration will be calculated and deducted from the deposit. The remaining balance will be refunded to the original payment method. Refunds may take up to 10 working days.

    The full deposit will not be refunded in the following circumstances:

    • If the trolley/wagon is lost or stolen while under your hire.
    • If the trolley/wagon is returned damaged or broken.
    • If a pre-booked wagon is not cancelled within 14 days of the festival start date. 

  • Pre-booking

    You can pre-book a wagon for the weekend via our online booking system. Pre-booked wagons are £80 for the weekend. At the time of booking, you will be required to provide your first and last name, email address, contact number, rental type (i.e wagon), collection day, time and location and finally provide a £100 deposit. Pre-booked rentals are subject to cancellation policies as detailed below.

  • Cancellation and Refunds

    • Pre-booked wagons can be cancelled for a full refund up to 14 days before the start of the festival. Cancellations made after this period are non-refundable. To cancel the booking, customers must email hello@charityconcierge.org with details of original booking.
    • If the trolley/wagon is lost or stolen, the security deposit may not be refunded.
    • If the trolley/wagon is returned damaged, the deposit may be partially or fully withheld, depending on the extent of the damage.

  • Collection and Return

    • Collection: Upon arrival at the festival, trollies and wagons can be hired at one of the Charity Concierge Trolley Hubs located in the Family, General, or Boutique car parks. You will be required to provide your first and last name, email address, contact number, rental type (i.e wagon), collection day, time and location and finally a £130 deposit. If the customer has pre-booked, the team will already have these details.
    • Return: Trolleys and wagons must be returned to the same location where they were collected during the service opening hours. If returned late or damaged, additional charges may apply.

  • Usage Guidelines

    • Trolleys and wagons are not toys and should only be used for transportation purposes.
    • Children may only be transported in wagons at the user’s own risk. The hirer is responsible for the safety and well-being of children while using the service.
    • Please ensure that trolleys and wagons are returned in the condition they were received. Any damage or loss may result in losing the security deposit.

  • Liability

    • Charity Concierge is not responsible for any injuries or accidents that occur while using the trolley/wagon.
    • Charity Concierge is not responsible for any personal belongings that are lost, stolen, or damaged while in the trolley or wagon.

  • Changes to Terms and Conditions

    Charity Concierge reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated through our website or other means of communication.

  • Governing Law

    These Terms and Conditions are governed by the laws of the United Kingdom, and any disputes will be subject to the jurisdiction of the UK courts.

  • Contact Information

    For any queries regarding the service or these terms and conditions, please contact us at: hello@charityconcierge.org

    By hiring a trolley or wagon from Charity Concierge, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.